I received a letter “Customer Notification of a Lead Status Unknown” what do I do next?
These letters are to notify you that we have not Identified the material of your service line yet. The material of all service lines in our water system will need to be identified as required by this federal regulation. We will be working to identify these lines during our regular water system operations and by contacting customers until all unknown lines are identified. If we identify your line and it needs to be replaced, we will send you a letter and contact you about replacement options.
I filled out the service line inventory form on the website, does that mean my line is identified?
No. That information is one piece of the information needed to identify your service line for this required inventory. We are required to identify every customer service line at three locations: both sides of the curb stop (water shut off outside of your house at the street) and at the water meter entering the customer’s building.
What happens after my service line is identified?
If your service line is identified as a galvanized line requiring replacement or a lead service line, you will receive a letter letting you know you will need to replace your water line. This letter will direct you to next steps and information on any finance options available. This information will also be posted on the website as it becomes available.
I received a “Galvanized Requiring Replacement” letter what do I do next?
Please contact us before you set up any work to replace your line! Call 814-355-1501 or use the contact form on this website. The service line must be fully identified before lines are replaced, please call and verify that your line has been fully identified on the customer side and the system side. Letters were required to be sent even if the line was not fully identified. When a line does require replacement, work must be coordinated so both sides are replaced at the same time. Please also review the website for more information.
I would like to get my water tested while my line is unidentified, how do I do that?
Use a laboratory certified for testing lead in drinking water for public water sources (not well water testing). The cost of this testing is estimated at $150. The tests required would be a first draw lead and a 5th liter drinking water lead test. The first draw sample is for water in contact with your household plumbing and the 5th litter sample would be for the water in contact with your service line coming into your house. The lab will provide further instructions and bottles for taking samples.
Labs certified for public drinking water samples in our area: Pace Analytical Laboratories located in Altoona PA 814-946-4306